Shipping

Your product will be packaged and shipped from our Maryland warehouse upon receipt of payment. Most orders received and paid before 2PM Eastern Time are fulfilled the same day. We strive to get your product to you in the safest, fastest way possible while providing top-notch customer service. At our discretion we may choose to drop ship Eminence orders directly from Eminence in Kentucky.

Delivery time

Delivery times vary depending on your location. For more accurate transit estimates please check the UPS Ground Transit map here. Please note that at our discretion we may opt to use a different carrier for small orders so the transit times are only an estimate. You will ALWAYS receive a tracking number with carrier information with your purchase and email notifications sent to you.

Local pickup

Certain items require local pickup, but all items listed are available for local pickup! Please contact us for more information.

Express Shipping

At this time we are not set up to process express shipping through our store. For express orders, please call in your order at (240) 450-0308.

Returns

Returned items must be in the same condition as received, packaged in original box and packing. Installed speaker drivers are non-returnable unless defective. The buyer pays return shipping unless merchandise is found to be defective by manufacturers standards. After 14 days items must be returned to manufacturer for warranty coverage or defective claims. Restocking fee of 20% applies to all items. Refunds will be issued upon receipt and testing of returned item. Shipping costs are non-refundable.

Taxes

Professional Technical Service will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Maryland. For orders shipped to other states the customer is solely responsible for sales taxes, or other fees.

Privacy Policy

We keep your personal information private. When you make a purchase from our website, you provide your name, email address, address, phone number, and a password (if creating an account). We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. All payment information is handled by through Paypal’s payment portal and our website does not see any of the information other than confirmation that payment is received. No payment information is stored on our servers.

We do not provide your information to any third-parties.

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